1. Introduction
SmartSocial ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform ("Service").
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password, and profile details when you register
- Content: Posts, images, videos, and other content you create or upload through the Service
- Communications: Information you provide when contacting our support team
2.2 Information from Third-Party Platforms
When you connect social media accounts (TikTok, Twitter/X, Instagram, Facebook, LinkedIn, etc.), we receive:
- Profile Information: Username, display name, profile picture, bio
- Authentication Tokens: OAuth tokens to access your accounts on your behalf
- Analytics Data: Engagement metrics, follower counts, post performance (where permitted)
2.3 Automatically Collected Information
- Usage Data: Features used, actions taken, timestamps
- Device Information: Browser type, operating system, device identifiers
- Log Data: IP address, access times, pages viewed
3. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Provide and maintain the Service | Contract performance |
| Process and publish your content to connected platforms | Contract performance |
| Send service-related communications | Legitimate interest |
| Improve and optimize the Service | Legitimate interest |
| Ensure security and prevent fraud | Legitimate interest |
| Comply with legal obligations | Legal compliance |
4. Third-Party Services
4.1 Social Media Platforms
We integrate with the following platforms through their official APIs:
- TikTok: For video posting and profile management
- Twitter/X: For tweet posting and engagement
- Instagram: For photo/video posting (via Facebook Graph API)
- Facebook: For page management and posting
- LinkedIn: For professional content posting
Each platform has its own privacy policy governing how they handle your data. We encourage you to review their policies.
4.2 Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who assist in operating our platform
- Connected social media platforms (to perform requested actions)
- Law enforcement when required by law
5. Data Security
We implement industry-standard security measures including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure storage of authentication tokens
- Regular security audits and monitoring
- Access controls and authentication requirements
6. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time.
7. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request your data in a portable format
- Withdraw Consent: Revoke previously granted permissions
- Disconnect Accounts: Remove connected social media accounts at any time
8. Cookies and Tracking
We use essential cookies for authentication and session management. We do not use third-party advertising cookies.
9. Children's Privacy
The Service is not intended for users under 13 years of age. We do not knowingly collect information from children under 13.
10. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service.
12. Contact Us
For privacy-related inquiries or to exercise your rights, contact us at:
Email: [email protected]
Data Protection Officer: [email protected]